Return & Refund Policy

At Mova Shoes, your satisfaction is our priority. We offer a comprehensive 3-day Return, Exchange, and Replacement Policy, designed to be straightforward and fair. Below are the key details of our policy:

  • Time Frame: Initiate a return, exchange, or replacement within 3 days of delivery.
  • Eligibility:
    • Returns: Items must be in their original, unworn condition, with all tags and packaging.
    • Exchanges: Applicable for size or color changes, subject to availability.
    • Replacements: Offered for defective or incorrect items.
  • Refund Deduction: For returns, a 500 PKR deduction will be applied to cover processing and restocking.
  • Replacement Charge: A fee of 250 PKR applies for exchanges or replacements, covering logistics and handling.
  • Return Shipping: Customers bear the return shipping costs. Use a trackable service for safety.
  • Size Issue Exception: In case of size issues where your required size is out of stock, a full refund will be provided without any deductions.
  • Processing: Upon receiving and inspecting your return, we will process your refund, exchange, or replacement. Price adjustments will be made for exchanges. Expect refunds within 3 to 5 business days.
  • Defective/Incorrect Items: Contact us immediately for a hassle-free replacement without standard charges.

For any questions or assistance, please reach out to our customer service team:


WhatsApp (Text Only): 03171840512, 03041110346

Phone: 03171840512, 03322150826

Mova Shoes reserves the right to update this policy at any time. We're here to ensure a smooth and satisfactory experience for you.