Return & Refund Policy

At Mova Shoes, your satisfaction is our priority. We offer a comprehensive 3-day Return, Exchange, and Replacement Policy, designed to be straightforward and fair. Below are the key details of our policy:

Time Frame:
Initiate a return or exchange within 3 days of delivery.

Eligibility:

Returns: Items must be in their original, unworn condition, with all tags and packaging.
Exchanges: Applicable for size or color changes, subject to availability.

Refund Deduction:
For returns, a 500 PKR deduction will be applied to cover processing and restocking.

Return Shipping:
Customers are responsible for sending the item back to our warehouse at their own expense. Please use a trackable service for safety.

Size Issue Exception:
In case of size issues where your required size is out of stock, a full refund will be provided without any deductions.

Processing:
Upon receiving and inspecting your return, we will process your refund or exchange. Price adjustments will be made for exchanges. Expect refunds within 3 to 5 business days.

Defective/Incorrect Items:
Contact us immediately for a hassle-free replacement without standard charges.

For any questions or assistance, please reach out to our customer service team:

Email: support@movashoes.com
WhatsApp (Text Only): 03260770339, 03041110346
Phone: 02134172420, 03322150826

Mova Shoes reserves the right to update this policy at any time. We're here to ensure a smooth and satisfactory experience for you.

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