Pure Leather
They have been crafted with high quality Genuine Leather material which make them highly resilient and luxurious.
Your Comfort
These shoes are head turning stylish and surprisingly comfortable.
Frequently Asked Questions
What quality are the products?
All of our products are tested for functionality and durability to ensure the maximum use and leisure, offering you piece of mind. However in the unlikely circumstance that a product is faulty, please contact our Customer Care team who will endeavor to resolve the issue for you promptly.
How can I replace it if there is a size issue?
At Mova Shoes, your satisfaction is our priority. We offer a comprehensive 3-day Return, Exchange, and Replacement Policy, designed to be straightforward and fair. Below are the key details of our policy:
- Time Frame: Initiate a return, exchange, or replacement within 3 days of delivery.
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Eligibility:
- Returns: Items must be in their original, unworn condition, with all tags and packaging.
- Exchanges: Applicable for size or color changes, subject to availability.
- Replacements: Offered for defective or incorrect items.
- Refund Deduction: For returns, a 500 PKR deduction will be applied to cover processing and restocking.
- Replacement Charge: A fee of 250 PKR applies for exchanges or replacements, covering logistics and handling.
- Return Shipping: Customers bear the return shipping costs. Use a trackable service for safety.
- Size Issue Exception: In case of size issues where your required size is out of stock, a full refund will be provided without any deductions.
- Processing: Upon receiving and inspecting your return, we will process your refund, exchange, or replacement. Price adjustments will be made for exchanges. Expect refunds within 3 to 5 business days.
- Defective/Incorrect Items: Contact us immediately for a hassle-free replacement without standard charges.
For any questions or assistance, please reach out to our customer service team:
Email: support@movashoes.com
WhatsApp (Text Only): 03171840512, 03041110346
Phone: 03171840512, 03322150826
Mova Shoes reserves the right to update this policy at any time. We're here to ensure a smooth and satisfactory experience for you.
How can I track my order?
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be activated straight away.