FAQs

What is the quality of the products?

All of our products are tested for functionality and durability to ensure maximum use and satisfaction, offering you peace of mind. However, in the unlikely event that a product is faulty, please contact our Customer Care team, who will endeavor to resolve the issue promptly.

Can I return an item to receive a refund?

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How can we buy physically?

We don't have a Shop, so we don't deal with customers in our warehouse, we are Selling Online Only.

How can I contact Customer Care?

The phone number and email address for our customer service department is Phone: 03171840512, 03260770339, 03322150826, Email: support@movashoes.com. We are always ready to assist you with any questions you may have.

Can I cancel my order?

Yes, you have 24 hours after placing your order to cancel it. You must cancel your order before it ships. All updates can be sent to support@movashoes.com.

Do orders get delivered on weekends?

Orders are not shipped or delivered on weekends or holidays.

Can I modify the shipping address for my order?

Yes, you can change the shipping address and contact details on your order as long as it has not been dispatched. Please contact our customer service team by emailing support@movashoes.com.

How can I track my order?

You will receive a Shipment Confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be activated immediately.